Join LaundryLux

Warranty Coordinator

What we are looking for:

As a LaundryLux Warranty Coordinator, you will provide customer support by phone and email including scheduling services, performing parts research, and processing Return Authorizations and performing data entry within a customer support Call Center environment.

Before we continue to dive into the requirements for the role let’s talk about Why you should join LaundryLux?

Career Advancement: We offer a career, not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment.

Learning and Development: We foster a culture that encourages and promotes professional growth and development, with continuous learning

Diversity Initiatives: We are proud to have launched the Women’s Initiative focused on building a better workplace for women, providing support, and recognizing the talented women within our company.

LaundryLux Benefits:  We offer a comprehensive benefits package including:

• Health benefits package including medical, dental & vision plans
• Life Insurance
• 401(k) with company matching
• Paid Time Off
• Paid Holidays
• Profit Sharing
• Employee Referral Program
• Mentorship Program
• Company Sponsored Training
• Tuition Reimbursement

Back to the role:

What you will do:

• Process warranty cases and sales orders.
• Provide support via phone, email or other methods addressing related warranty processing including providing/interpreting part numbers and timely processing of warranty orders and claims.
• Assist customers with trouble shooting procedures and information collection.
• Process cases to create Return Material Authorizations (RMA) as needed.
• Attend weekly Quality Control meetings
• Generate commercial invoices for any Warranty parts shipping outside the US
• View Sales Fulfillment Workbench and update ship dates of back ordered parts weekly.
• Create new customer accounts as needed.
• Dispatch & follow up on service requests for customers who have product failures within the labor warranty period.

What you should have:

• Data entry experience within an ERP system
• Experience with MS Excel, MS Teams, and MS Word
• Possess exceptional verbal and written communication skills.
• Organized, focused and detailed-oriented with the ability to multi-task and manage time well.
• Excellent judgment and decision-making ability.
• Able to work with tight turnarounds and deadlines.
• Demonstrated ability to prioritize multiple tasks in a manner that supports client needs.
• Analytical problem-solving skills
• Great attitude and display personal/professional motivation.
• Team player & adaptable

Education and Experience:

• High School Diploma required; bachelor’s degree preferred.
• 3 – 5 years of experience in the areas of technical support and customer service
• Technical Call Center experience a plus

Salary Range:

$25.00-$30.00 per hour Depending on Experience

Our Values:

People, Share Responsibility, Integrity, Excellence, Customer Focused, Meaningfulness and Fun

If you are looking for your next challenge, then this is your chance to join our team of exceptionally talented, creative and innovative professionals. We want you!

We are an equal opportunity employer and we are committed to providing reasonable accommodations to individuals with disabilities in all aspects of the employment process. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Our company participates in E-Verify.